Tag: Work

  • Proactively Engaging With Website Visitors

    Proactively Engaging With Website Visitors

    E-commerce sites have taken retail online and with such its audience. Once representatives used to be able to physically approach customers to see if they needed their assistance, now when visitors are on a website many companies are not aware of their existence unless the visitor makes contact.

  • 89% of Employees Apparently Don’t Care About Mobile Security

    89% of Employees Apparently Don’t Care About Mobile Security

    IT security has a big job: keep corporate data safe in the face of motivated hackers and unaware employees. Today that job is harder than ever — employees are bringing their own devices and applications into the office every morning, and walking out the door with corporate data every night.

  • Transform the Customer Experience with an Intelligent Contact Center

    Transform the Customer Experience with an Intelligent Contact Center

    The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s highly connected society, customers are relying on other people around them to find information to solve issues. They consult online resources, form online communities, and look to endorsements from total strangers to form opinions on products and services.