Frequently asked questions.
What’s your refund policy?
Return any of our products–no questions asked–within 30 days of purchase.
What is the cancellation policy?
Cancellations at least 24 hours prior to scheduled appointments are required to avoid a nonrefundable $25 cancellation fee.
What is the hair extension policy?
Hair extension appointment must be made in advance to allow processing time.
What’s your Wig policy?
Wigs can be drop off processing and pickup same day in most cases.
Is gratuity included in services?
Gratuity is not included in service cost. In addition gratuity is only accepted in cash.
What is the Memberships policy?
Memberships are billed on the 5th of each month and clients can cancel at any time by contacting our support team at firstname.lastname@example.org.
All prices listed are starting prices which may increase depending on extra time, product, or chemical needed to properly complete your service and give you the best possible experience and results.
We only guarantee our professional results of your color or treatments longevity with the purchase of our all-inclusive professional hair care product lines recommended by our stylists, which may included (shampoo/conditioning/styling). Our goal is to improve your hair overall health and give you the desire look
Hair Extension Policy
Consultation and hair purchase required before service! Deposit may be required depending on decided time needed.